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Support

The GlobalmatiX team will be happy to support you at any time.
You can reach us:
Monday to Friday from 8 a.m. - 6 p.m.
Open support ticket
You are a customer and have already received access to our helpdesk from us?
Then you can open a ticket with your contact person here.
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FAQ - Frequently asked questions

Here you will find quick answers
How to install the telematics box?
How long does the installation take?
Can I take the box with me when I change vehicles?
How long does the telematics box last?
With which vehicle manufacturers (OEMs) is the GlobalmatiX telematics system compatible?
What data can be supplied?
What additional data can be supplied?
Is there a minimum purchase quantity?
How is the implementation process going?
Can I test the telematics system?
What are the requirements for a test phase? (Proof of Concept / PoC)
What are the differences in data collection for electric vehicles?
Can we shut down a vehicle remotely? (Switch off starting process)
How does the data transfer from the vehicle to the cloud work?
How does the data from the cloud get into my fleet management software?
Do you offer your own fleet management software?
How do you secure the data from unauthorized access? (Security by Design)
Can the Telematik Box be extended with additional services?
Do the vehicles need to be made accessible for expansion?
What is the price for a telematics solution?
What contract terms do they offer?
Can xKeyless also be used on vehicles with a mechanical key?
What happens if the power supply to the box is interrupted?

Installation instructions

Here you will find video instructions on how to install the xTCU in your vehicle. The list of available models and video is constantly being expanded. If your vehicle is not included, please contact our support team for further assistance.
To the instructions

FAQ

Here you will find answers to all common questions.

What participants say

Antonio Longo
DAT
Exciting event with interesting insights behind the scenes. I can highly recommend participation!
Joe Elia
@jamjulayang
"Curabitur molestie leo in sagittis tempus. Curabitur facilisis blandit sem. Vestibulum vulputate ornare diam. Integer vitae nisi sit amet velit congue"
Joe Elia
@jamjulayang
"Curabitur molestie leo in sagittis tempus. Curabitur facilisis blandit sem. Vestibulum vulputate ornare diam. Integer vitae nisi sit amet velit congue"
Joe Elia
@jamjulayang
"Curabitur molestie leo in sagittis tempus. Curabitur facilisis blandit sem. Vestibulum vulputate ornare diam. Integer vitae nisi sit amet velit congue"
Joe Elia
@jamjulayang
"Curabitur molestie leo in sagittis tempus. Curabitur facilisis blandit sem. Vestibulum vulputate ornare diam. Integer vitae nisi sit amet velit congue"
Joe Elia
@jamjulayang
"Curabitur molestie leo in sagittis tempus. Curabitur facilisis blandit sem. Vestibulum vulputate ornare diam. Integer vitae nisi sit amet velit congue"